bcgame Privacy Policy

bcgame ("we", "us", "the Platform") is committed to protecting the privacy of every individual who accesses or registers on our platform at https://bcgame.cam. This Privacy Policy sets out in formal terms how bcgame collects, uses, stores, shares, and protects the personal data of players based in Bangladesh and other jurisdictions where the platform is accessible.

We recognise that the players who trust bcgame with their personal and financial information — whether making a deposit via bKash or Nagad from Dhaka, verifying their identity from Chittagong, or accessing live casino games from Sylhet — deserve clear and honest information about how their data is handled. This document is designed to provide exactly that.

bcgame acts as the data controller with respect to all personal data collected through the Platform. We determine the purposes for which personal data is processed and the manner in which it is processed, in accordance with applicable data protection principles. All data processing activities are conducted lawfully, fairly, and transparently, and personal data is collected only for specified, explicit, and legitimate purposes.

This Privacy Policy is effective from 1 January 2026 and supersedes all prior versions. If you have any questions about this policy or about how your data is handled, please contact our data team at [email protected] at any time.

bcgame collects personal data through several channels: directly from you at the point of registration and KYC verification, automatically through your use of the platform, and in limited circumstances from trusted third-party sources such as payment processors. The categories of data collected are described below.

When you create a bcgame account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, email address, mobile phone number, and your chosen username and password (stored in hashed, non-reversible form).

As part of our Know Your Customer obligations, we may request and collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect a recent utility bill or bank statement as proof of address. These documents are reviewed by our compliance team and, where applicable, by a third-party identity verification service provider.

bcgame collects the details of the payment method(s) you use to make deposits and withdrawals on the platform. For mobile financial services such as bKash, Nagad, Rocket, and Upay, this includes your registered mobile number associated with the MFS account. For bank transfers via institutions such as Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, or Sonali Bank, this includes your account name and account number. For card payments via Visa or Mastercard, we collect only the last four digits of your card number, expiry date, and billing postcode — full card numbers are never stored on bcgame servers.

We maintain a full record of all financial transactions on your account, including deposits, withdrawals, bonus credits, and wager-by-wager game records. These records are used for account management, dispute resolution, and compliance with anti-money-laundering regulations.

When you access the bcgame platform, we automatically collect certain technical data about your device and session. This includes your IP address, device type, operating system, browser type and version, referring URL, pages visited within the platform, session duration, and click-stream data. This information is used to ensure the platform functions correctly across devices, to detect fraud and abuse, and to improve the player experience.

If you contact bcgame via email, live chat, or WhatsApp, we retain a record of that communication, including the content of messages and any attachments. This data is used to resolve your query, to train our support team, and to maintain a record of complaints and their outcomes.

bcgame uses the personal data it collects for the following purposes. We do not use personal data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.

• Account Management: To create, maintain, and administer your bcgame player account, including processing your registration, authenticating your login sessions, and enabling account-level settings such as deposit limits and self-exclusion preferences.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard) and to maintain accurate financial records of all transactions on your account.
• Identity Verification: To verify your identity, age, and the ownership of your payment method, in compliance with our Know Your Customer (KYC) obligations and to prevent underage gambling.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other forms of abuse or Prohibited Conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor player activity for indicators of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion requests.
• Customer Support: To respond to your queries, process complaints, and maintain a record of all support interactions for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with the bcgame platform and to improve navigation, game selection, and overall user experience.
• Marketing Communications: Where you have opted in to receive promotional communications from bcgame, to send you information about offers, bonuses, tournaments, and seasonal promotions relevant to your account activity. You may withdraw this consent at any time.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities, including anti-money-laundering (AML) and counter-terrorism financing (CTF) obligations.

bcgame processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity in question:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and bcgame — specifically, the provision of the online casino and sports betting services to which you subscribed when registering your account. This covers account management, payment processing, and game delivery.
• Legal Obligation: Processing is necessary for compliance with legal obligations to which bcgame is subject, including KYC identity verification, AML transaction monitoring, and record-keeping requirements.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by bcgame, including fraud detection, platform security, responsible gaming monitoring, and service improvement through aggregated analytics, provided those interests are not overridden by your rights and interests.
• Consent: Where processing is based on your freely given, informed consent — for example, the receipt of optional promotional communications. You may withdraw consent at any time by contacting [email protected], and withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

bcgame does not sell personal data to third parties. We do not share your personal data with unaffiliated companies for their own marketing purposes. Personal data may be shared with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate contractual data protection safeguards:

To process your deposits and withdrawals, bcgame shares the minimum necessary transaction data with your chosen payment service provider. For mobile financial service providers (bKash, Nagad, Rocket, Upay) this means your registered mobile number and transaction amount. For bank transfer providers (DBBL, BRAC Bank, City Bank, Islami Bank, Sonali Bank) this means your account name and account number. All payment processors are contractually bound to use shared data solely for the purpose of processing the relevant transaction.

bcgame may share identity document data with a third-party KYC verification service to assist in confirming a player's identity and age. Any such provider is selected on the basis of their data security credentials and is contractually prohibited from using the shared data for any purpose other than the specific verification task.

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data (such as a session token and bet amounts) to facilitate the delivery of games within the bcgame platform. These providers do not receive your name, contact details, or payment information.

bcgame may be required by law or by a competent regulatory or law enforcement authority to disclose personal data. In such circumstances, bcgame will disclose only the data specifically requested and will, where legally permissible, notify the relevant player of the disclosure.

bcgame may share transaction data and, where appropriate, identity data with fraud prevention agencies and financial intelligence networks for the purpose of detecting and preventing money laundering, terrorist financing, and other financial crimes. Shared data is used solely for this purpose.

bcgame uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you visit the bcgame website. Cookies serve several functions on the bcgame platform and are categorised as follows:

• Strictly Necessary Cookies: These cookies are essential for the operation of the bcgame platform. They enable core functions such as maintaining your login session, remembering your account preferences, and ensuring the security of your authenticated session. You cannot opt out of strictly necessary cookies without ceasing to use the platform.
• Performance Cookies: These cookies collect anonymised data about how players use the bcgame website — such as which pages are visited most frequently and whether players encounter error messages. This information is used to improve platform performance. No personally identifiable information is collected by performance cookies.
• Functionality Cookies: These cookies allow the platform to remember choices you have made — such as your preferred game category, language setting (English), or the last section of the site you visited — and provide enhanced, personalised features accordingly.
• Fraud Detection Cookies: A specific subset of technical cookies is used by bcgame's fraud detection systems to identify anomalous behaviour patterns that may indicate account compromise, automated bot activity, or multi-accounting.

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be warned when a cookie is set. Please note that disabling non-essential cookies may affect the functionality of certain features of the bcgame platform.

bcgame retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it cannot be restored or re-identified. Where anonymisation is used rather than deletion, the resulting anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

bcgame implements a layered approach to data security designed to protect your personal and financial information against unauthorised access, disclosure, alteration, and destruction. The key security measures in place include:

• TLS Encryption in Transit: All data transmitted between your device and the bcgame platform is encrypted using Transport Layer Security (TLS 1.3), the current industry standard for secure web communications.
• Encryption at Rest: Sensitive data fields — including password hashes, identity document images, and payment method details — are stored in encrypted form within bcgame's databases. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data is restricted to bcgame staff who have a legitimate business need to access it. All staff with access to personal data undergo data protection training and are subject to confidentiality obligations. Administrative access to production systems is protected by multi-factor authentication (MFA).
• Intrusion Detection: bcgame operates continuous monitoring of platform infrastructure for signs of unauthorised access attempts, anomalous activity, and vulnerability exploitation. Security alerts are triaged by our operations team on a 24/7 basis.
• Regular Security Assessments: bcgame conducts periodic security reviews and vulnerability assessments of its platform infrastructure. Identified vulnerabilities are prioritised and remediated according to their severity.

As a player on the bcgame platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". bcgame will acknowledge your request within 5 business days and aim to provide a substantive response within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data bcgame holds about you, together with information about how it is used, how long it is retained, and with whom it is shared. This is sometimes referred to as a Subject Access Request (SAR).
• Right to Rectification: You have the right to request correction of any inaccurate personal data bcgame holds about you, and to have incomplete personal data completed where relevant.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — bcgame may be required to retain certain data to comply with legal obligations or to defend against legal claims — but we will inform you clearly of any data that cannot be deleted and the reason why.
• Right to Restrict Processing: You have the right to request that bcgame restricts its processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive a copy of the personal data you have provided to bcgame in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to bcgame's processing of your personal data where that processing is based on legitimate interests. You also have an absolute right to object to your personal data being used for direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, email [email protected].

During the registration process, all players are required to confirm that they are aged 18 or above. Where bcgame has reasonable grounds to suspect that a registered account is held by or on behalf of a person under 18 years of age, the account will be suspended pending identity and age verification. If verification confirms that the account holder is under 18, the account will be permanently closed, all funds will be returned (less any winnings generated, which will be forfeited), and all personal data relating to the minor will be securely deleted in accordance with our data retention policy.

If you believe that a minor has registered an account on the bcgame platform or has been using a bcgame account, please contact us immediately at [email protected]. We treat all such reports with the highest priority and will investigate and act promptly. Parents and guardians are strongly encouraged to make use of parental control software to prevent minors from accessing online gambling platforms.

The bcgame platform serves players primarily based in Bangladesh. Our platform infrastructure and data processing systems may, however, be hosted in or operated from data centres located in multiple jurisdictions. Where personal data is transferred outside of Bangladesh to a jurisdiction that may not provide an equivalent level of data protection, bcgame takes the following measures to ensure your data remains protected:

• Contractual Safeguards: All third-party service providers who process personal data on behalf of bcgame — whether located in Bangladesh or internationally — are bound by data processing agreements that require them to maintain standards of data protection equivalent to those applied by bcgame itself.
• Technical Measures: All data transferred internationally is encrypted in transit and at rest, using the same security standards described in Section 8 of this Privacy Policy.
• Minimisation: Where international transfers are necessary, bcgame transfers only the minimum data required for the specific processing purpose, rather than transferring complete player profiles.

If you would like further information about the specific safeguards in place for any international transfer of your personal data, please contact [email protected].

bcgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulation, or changes to the services we offer. The updated Privacy Policy will be posted on this page at https://bcgame.cam/privacy-policy with a revised "Last Updated" date.

Where a change to this Privacy Policy materially affects how we process your personal data — for example, where we introduce a new category of data collection or a new sharing arrangement with a third party — we will notify registered players via the email address associated with their account at least 14 days before the change takes effect. Your continued use of the bcgame platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bcgame handles your personal data, please do not hesitate to get in touch. Our data support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

When submitting a data rights request, please include your registered username, the email address on your account, and a clear description of the right you wish to exercise or the concern you wish to raise. We may need to verify your identity before processing certain types of request.